Customer Support Bulletin

Product: 1298SF CPU for Accelar 1200 and 1250

Description:

This CSB was written to inform customers of a problem that may exist when using some DJ1404073 1298SF Accelar 1200 or 1250 CPU modules with ARU3 modules. The 1298SF CPU modules manufactured prior to 5/10/99 (date code 9919) were loaded with version 1.3.1 which will not initialize ARU3 line modules.

Discussion:

All CPU modules manufactured prior to 5/10/99 were loaded with version 1.3.1, or less, of the operating code. A 1298SF CPU module loaded with version 1.3.1 allows the CPU module to initialize an ARU2 line module but will not initialize an ARU3 line module. In order to use ARU3 modules, the CPU software version must be at least 1.3.5.

Resolution:

If you have a 1298SF CPU module with version 1.3.1 on it and plan to use it with ARU3 modules, the quickest method for resolution is to upgrade the CPU software to 1.3.5 or greater (2.0 is presently required to take advantage of the ARU3’s IPX capability). The procedure is described in the document "Upgrading to Accelar 2.0 Software" (Part Number 206077-A). The document and version 1.3.5 software are both available for download from http://support.baynetworks.com.

Related Documents:

Upgrading to Accelar 2.0 Software, Part Number 206077-A

Contacting Customer Service Logistics:

The Regional Logistics Departments are as follows:

U.S., Canada, Central/South America: 1-800-2LANWAN Express Routing

Code (ERC) 279

Europe, Middle East, and Africa: 33-4-92-966-968

Japan 03-5402-7041 (Inside Japan)

81-3-5402-7041 (Outside Japan)

Asia PAC Australia 1-800-064-008

China 108003579

Hong Kong 8004199

Indonesia 001-800-61-004

Korea 0078-611-2001

Malaysia 800-5380

New Zealand 0800-44-09716

Philippines 1800-611-0063

Singapore 800-6162-004

Taiwan 0080-61-1213

Thailand 001-800-611-3007

Please reference this CSB# (CSB-9810006) when placing your order. The Customer Service Representative will process your request, issue a Return Authorization Number (RA#) for your existing boards, and advise you of the expected shipment date for your upgrade boards. Upon receipt of your upgrade boards, please use the return paperwork enclosed with your upgrade shipment to return the old boards. Customers are encouraged to return the old boards promptly. Customers failing to return the old boards to Nortel Networks within a 60-day period after receipt of the upgrade boards will be invoiced for the units at list price.