Customer Support Bulletin

Product: Accelar 1050, 1051,1100, 1150,1200, and 1250

Description:

The purpose of this CSB is to announce the end of the Accelar 1000 ARU2 upgrade program.

The Accelar 1000 ARU2 Upgrade Program was announced on October 29, 1998. The program provided a no-cost upgrade path to Accelar 1000 I/O modules and base units for End user customers for all products that shipped prior to above date with the ARU1 ASIC. The upgrade program replaced the modules and base units incorporating the ARU1 ("original release") ASIC with units incorporating the ARU2 ("version A") ASIC.

The Accelar 1000 ARU2 Upgrade Program will end on July 15^th, 1999. Following this date, end user customers will not be allowed to upgrade their "original" release equipment up to Version A equipment at no cost. However, customers may purchase Version A modules that incorporate the ARU2 ASIC feature set. The same cutoff date applies to Customers that may have acquired product through a reseller.

Please reference CSB-9810006 when asking your End User Customer or Reseller to place the upgrade order. Once again, the Upgrade Program will end on July 15^th, 1999.

The original CSB is included below for reference.

CSB-9810006

This Customer Support Bulletin outlines the changes in the Accelar 1000 I/O modules and base units, their operational requirements, and the process for End User Customers to order upgrade boards.

Accelar 1000 products began shipping in December 1997 with the ARU1 (Address Resolution Unit) ASIC. Nortel Networks recently introduced the ARU2 ASIC to provide major feature enhancements. Units with the ARU1 ASIC are called "original release" units. Units with the ARU2

ASIC are "Version A" units and are labeled as such (e.g. XLR1216TX-A). The ARU2 ASIC plus software version 1.3 or higher provides the following new features:

• VRRP Virtual Router Redundancy Protocol
• IP Multicasting
• IP Subnet (Source Address) Policy for VLAN’s
• CIDR Classless Inter-Domain Routing
• IP Prefix-Based Flow Filters

The ARU2 Upgrade Program involves the introduction of the ARU2 ASIC to the installed base. Nortel Networks is scheduling upgrade shipments to begin 11/04/98.

Operational Requirements:

ARU2 supports an advanced feature set requiring the following:

• Software version 1.3 or higher.

• Chassis-based solutions (1200/1250) require the replacement of all I/O modules in a switch. The XLR1297SF CPU module does not have to be upgraded to support ARU2 I/O modules.

• Standalone-based solutions (1100/1150) require the replacement of both the base unit and I/O modules.

• Fixed-configuration solutions (1050/1051) require the replacement of the entire base unit.

These units are not field upgradeable. Customers can receive upgraded units on an advance replacement basis based upon product availability. For those customers unable to upgrade to software version 1.3, Nortel Networks will continue to make ARU1 product available. Upgrading to ARU2 is not mandatory.

The first column in Table 1 shows the order numbers qualifying for upgrade. Note that the upgrade unit you receive will have the upgrade order number, and not the order number of your original unit.

Table 1. Order numbers qualifying for upgrade and corresponding upgrade order numbers

There is no cost for upgrading the 1200/1250 I/O modules, 1100/1150 I/O modules or base units. The 1050/1051 will be upgraded for a minimal charge (see Table 2). See below for upgrade procedure.

Accelar 1050/1051 Upgrade Procedure:

Customers will purchase the 1050/1051 upgrade at list less their normal discount. A rebate will be applied after the old unit is returned. If pricing action occurs, the rebate will be adjusted proportionally. For direct and internal Nortel Networks customers, upgrades will be handled through normal order administration channels using the upgrade order numbers listed in Table 2 and SBA#29747 (guarantees terms). If you acquired your 1050/1051 through a reseller, please contact your reseller for upgrades.

Table 2. Order numbers, prices and rebates for upgrades to 1050-A and 1051-A

Note: Nortel Networks retains the right to change prices and/or rebates at any time. If pricing action occurs, the rebate will be adjusted proportionally.

Accelar 1200/1250/1100/1150 Upgrade Procedure:

Direct and internal Nortel Networks customers should contact the Logistics Department to order upgrade boards. If you acquired your product through a reseller, please contact your reseller for upgrades.

Required Information:

The following information is required when contacting Customer Service Logistics to order upgrade boards:

• Site ID

• Order Number (DJ140XXXX) for each board you want to upgrade
• Serial Number (SFLEXXXXXX) on each board you want to upgrade
• CSB# (CSB-9810006)

Contacting Customer Service Logistics:

The Regional Logistics Departments are as follows:

U.S., Canada, Central/South America: 1-800-2LANWAN Express Routing

Code (ERC) 279

Europe, Middle East, and Africa: 33-4-92-966-968

Japan 03-5402-7041 (Inside Japan)

81-3-5402-7041 (Outside Japan)

Asia PAC Australia 1-800-064-008

China 108003579

Hong Kong 8004199

Indonesia 001-800-61-004

Korea 0078-611-2001

Malaysia 800-5380

New Zealand 0800-44-09716

Philippines 1800-611-0063

Singapore 800-6162-004

Taiwan 0080-61-1213

Thailand 001-800-611-3007

Please reference this CSB# (CSB-9810006) when placing your order. The Customer Service Representative will process your request, issue a Return Authorization Number (RA#) for your existing boards, and advise you of the expected shipment date for your upgrade boards. Upon receipt of your upgrade boards, please use the return paperwork enclosed with your upgrade shipment to return the old boards. Customers are encouraged to return the old boards promptly. Customers failing to return the old boards to Nortel Networks within a 60-day period after receipt of the upgrade boards will be invoiced for the units at list price.